What this part of MemberCrew does
MemberCrew sends the emails a club needs to run, from the club, at the right time. Application emails, invoices, receipts, event replies, tickets and renewal reminders all go out on their own when something happens in the club’s records. The committee also sends club news to the members who should receive it.
Every email shows the club’s name and is sent through MemberCrew. Replies go to the club’s own email address, so members talk to the club, not to us.
Emails the club sends without anyone remembering
| When this happens | MemberCrew emails |
|---|---|
| Someone applies to join | The applicant, to say the application has arrived |
| The committee approves or declines an application | The applicant, with the outcome |
| A membership is accepted | The member, with a copy to the club |
| An invoice is raised | The member, with the invoice |
| A payment is recorded | The member, with a receipt |
| A member replies to an event | The member, confirming the reply |
| Tickets are bought | The buyer, with their tickets |
| A renewal falls due | The member, with a reminder on the days the club chooses |
The year-end compliance page can also send lapsed notices to members who have not renewed.
Each member’s record lists every email sent to them, so the committee can answer “did I get my invoice?” in seconds.
Wording the committee controls
Each email’s wording is the club’s to edit, in the club’s settings:
- placeholders for details such as the member’s name, the amount due and the renewal date, with a warning if a placeholder is misspelt or missing
- a preview, and a test sent to yourself before anything goes to members
- earlier versions kept, and the standard wording one click away
- the club’s payment details and a footer with the club’s name and ABN, locked so they cannot be lost by accident
- a plain text version made automatically for members whose email program prefers it
Newsletters
Club news goes to an audience the committee chooses by name, such as current members. Editors see how many people will receive it before sending. Admins can open the list of names. Treasurers can send notices to members with an unpaid invoice.
Every news email has an unsubscribe link. One click turns off that member’s club news, and nothing else: invoices, receipts and other emails about their own membership still arrive. Addresses that bounce or complain are remembered, so the club does not keep sending to them.
Several members can share one email address, such as a couple at the same home. A portal invitation always names the member it is for.
Inviting members to the portal
A committee member can invite a member to the member portal from their record. The invitation goes only to the address on the member’s record, can be used once and lasts seven days. The member proves the address with a sign-in link sent to it, and their login is then linked to their own record only.
See it with your club in mind
A demo shows the club’s emails, their wording settings and a newsletter, using the Demo Club’s sample records. Book a demo, and bring whoever sends your club’s notices now.